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Overcharged!

Mardler
Rising Star
Posts: 454
Thanks: 10
Registered: 01-07-2012

Overcharged!

I just switched from an old limited connection to unlimited.
I am in a Market 1 area.
Broadband only.
The PlusNet switching offer was clearly stated as costing £19.49pm and this was witnessed by another.
The confirmation screen showed £19.49.
The View Your Products screen is currently showing Plusnet Unlimited (Contracted without Phone) at £19.49.
I have £1.75 referral discount.
I expect to pay £17.74pm.
Instead I am going to be billed £22.74 which makes the basic charge £24.49!
As the difference is exactly £5 I suspect this may be a one off switching charge that wasn't made clear.
Will someone please clarify what this £5 is, please.
TIA
3 REPLIES
Community Veteran
Posts: 26,678
Thanks: 900
Fixes: 10
Registered: 10-04-2007

Re: Overcharged!

Do you pay by DD or card?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Overcharged!

Hi there,
I've had a look in to this and the cost for your service is as you thought it would be, £19.49. The extra cost is due to going over your usage allowance before you switched to Unlimited, this is a cost of £5 for an additional 5GB of usage.
Future months won't have this charge, so the amount will be as you predicted.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Mardler
Rising Star
Posts: 454
Thanks: 10
Registered: 01-07-2012

Re: Overcharged!

Of course, Chris!
Thanks - that cost is the reason for switching.
Doh, crawls into corner and hides.........