Overcharged

[#1]

I have again unfortunately been overcharged - my contract which started in late January is for around £26 but I am getting charged £43+ pounds, not only this but the account I am being charged for is still addressed as The Spiritual Centre which are my neighbours ? I have again looked at my account and my address is correct but the billing address is not - help please : )

[#2]

Hi @chisedonart, I've looked into the account for you and sent an email. Thanks.

[#3]

Good morning Will,

          Thank you so much for your assistance, and I would be able to respond to your guidance if only I could get to my bills -- I have been trying since you sent your email yesterday and this is the warning I receive each time I have tried to access them.

Sorry, we are not able to complete this request at the moment, please try again later.

I will keep trying through today and get back to you as soon as I can confirm the calls are both mine and understanding the cost of such calls

Thank you again Will, Kind Regards Chris 

[#4]

Okay, so 48 hours in and I still cannot access my billing information 

Still getting the following message 

I will keep trying : )

Sorry, we are not able to complete this request at the moment, please try again later.

[#5]

Hi @chrisedonart, I've looked at the account for you again. I've sent an email with a bit more information, feel free to get back to me there. Cheers.

[#6 · Accepted solution]

I have been overcharged for the last two months, since renewal, also and I have found many people online with the same issue. It never gets resolved. Your best bet it to go to ADR and also fill in ofcom’s monitoring form.