Overcharged
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- Re: Overcharged
Overcharged
20-01-2020 8:01 PM
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I was overcharged for my fibre broadband package this month. The bill was generated on 11/01 but I only now noticed it. Could support staff please look into this. Thanks.
Re: Overcharged
21-01-2020 9:55 AM
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Could somebody from PN get back to me so that I can PM my details? The chat is offline at the moment and I really dislike calling CS if I can avoid it. Thanks.
Re: Overcharged
21-01-2020 1:39 PM
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Ok, all sorted, ended up calling PN.
Re: Overcharged
22-01-2020 12:50 PM
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Hi @ pkw,
Thanks for getting in touch.
I'm pleased that your issue has been resolved over the phone and apologise for our late response here, our social media pages are not instant response channels as we often have to investigate queries in time order and an earlier response was not possible. I know you prefer not to phone call in however you did do the right thing this time by calling us.
If you require any further assistance, please let us know.
Thanks - LF
Re: Overcharged
22-01-2020 1:15 PM
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Thanks @LordFoul .
Can I just mention that I was talking about the support chat on PN website, not social media.
Re: Overcharged
22-01-2020 7:52 PM
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