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Overcharged

hocumgday
Grafter
Posts: 119
Registered: ‎17-07-2012

Overcharged

Hi can someone check why I have been over charged the last 2 months. I should be paying £17 but for some reason I am. Ow being charged £21 one month and nearly £26 this month.
Thank you
Grant
5 REPLIES 5
Joshc
Grafter
Posts: 167
Registered: ‎23-12-2014

Re: Overcharged

Hiya
I have had a look  into the issue and found the reason for the price increase. Please take a look at this ticket (77697156) for more information. I hope this helps , please let me know if there is anything else i can help you with.
Thanks Smiley
hocumgday
Grafter
Posts: 119
Registered: ‎17-07-2012

Re: Overcharged

I have no idea what you mean by ticket as the number you have typed is not hyperlinked to anything.
Please advise thank you
MisterW
Superuser
Superuser
Posts: 14,717
Thanks: 5,503
Fixes: 393
Registered: ‎30-07-2007

Re: Overcharged

Hi, Tickets are another name for questions. They are viewable from your account in the member centre
Go to here http://www.plus.net/my.html?action=questions , you will need to login with your username & password, then select 'view my closed questions' and you should see the question no Joshua referred to listed.
Hope that helps

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

hocumgday
Grafter
Posts: 119
Registered: ‎17-07-2012

Re: Overcharged

I can't find anything about me being overcharged...can't someone from PN just tell me why?
Townman
Superuser
Superuser
Posts: 23,016
Thanks: 9,605
Fixes: 160
Registered: ‎22-08-2007

Re: Overcharged

Try this - https://www.plus.net/wizard/?p=view_question&id=77697156

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.