Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Overcharged!
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Overcharged!
Overcharged!
15-11-2013 12:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I just switched from an old limited connection to unlimited.
I am in a Market 1 area.
Broadband only.
The PlusNet switching offer was clearly stated as costing £19.49pm and this was witnessed by another.
The confirmation screen showed £19.49.
The View Your Products screen is currently showing Plusnet Unlimited (Contracted without Phone) at £19.49.
I have £1.75 referral discount.
I expect to pay £17.74pm.
Instead I am going to be billed £22.74 which makes the basic charge £24.49!
As the difference is exactly £5 I suspect this may be a one off switching charge that wasn't made clear.
Will someone please clarify what this £5 is, please.
TIA
I am in a Market 1 area.
Broadband only.
The PlusNet switching offer was clearly stated as costing £19.49pm and this was witnessed by another.
The confirmation screen showed £19.49.
The View Your Products screen is currently showing Plusnet Unlimited (Contracted without Phone) at £19.49.
I have £1.75 referral discount.
I expect to pay £17.74pm.
Instead I am going to be billed £22.74 which makes the basic charge £24.49!
As the difference is exactly £5 I suspect this may be a one off switching charge that wasn't made clear.
Will someone please clarify what this £5 is, please.
TIA
Message 1 of 4
(1,101 Views)
3 REPLIES 3
Re: Overcharged!
15-11-2013 12:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Do you pay by DD or card?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Message 2 of 4
(266 Views)
Re: Overcharged!
15-11-2013 12:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
I've had a look in to this and the cost for your service is as you thought it would be, £19.49. The extra cost is due to going over your usage allowance before you switched to Unlimited, this is a cost of £5 for an additional 5GB of usage.
Future months won't have this charge, so the amount will be as you predicted.
I've had a look in to this and the cost for your service is as you thought it would be, £19.49. The extra cost is due to going over your usage allowance before you switched to Unlimited, this is a cost of £5 for an additional 5GB of usage.
Future months won't have this charge, so the amount will be as you predicted.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 3 of 4
(266 Views)
Re: Overcharged!
15-11-2013 12:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Of course, Chris!
Thanks - that cost is the reason for switching.
Doh, crawls into corner and hides.........
Thanks - that cost is the reason for switching.
Doh, crawls into corner and hides.........
Message 4 of 4
(266 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page