Overcharged this month
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Overcharged this month
01-01-2019 12:58 PM - edited 01-01-2019 12:58 PM
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Can someone please look into this? I can’t seem to get chat to work at the moment.
Thanks for a great service throughout 2018 .
Re: Overcharged this month
01-01-2019 2:26 PM
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Hi Andrea2006@,
I'm really sorry to hear about the issues with your discounts.
We have actioned this for you and created a ticket for you here
Please feel free to get back in touch if you require further assistance as we are more than happy to help.
Thank you.
Re: Overcharged this month
01-02-2019 9:05 AM
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I got my bill through and you gave me the refund, but then took it back off again so I didn’t receive it... I updated the ticket and sent screenshots from bill. Can you please look?
Re: Overcharged this month
01-02-2019 10:43 AM
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Hi Andrea2006@
I have checked over your account and the bill is correct.
One of my colleagues explained the charges here
If you have any further queries please feel free to give us a shout.
Kind Regards
Re: Overcharged this month
01-02-2019 10:50 AM - edited 01-02-2019 10:56 AM
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It’s not correct as my new monthly bill was meant to be £29.99 effective from 25/11/18
I paid full price in Nov and Dec So it meant that I was to get a refund of 9.98 in Jan.
Because my monthly charge = 29.99
29.99 - 9.98 =£20.01
There was £4.01 of phone calls so £20.01 +£4.01 =£24.02
I was charged £34.00
The bill states -£9.98 then +£9.98 so this £9.98 is technically what is added on to the £24.02 that was meant to be paid.
So it appears that the refund has been taken back off me, as seen in screenshot
Can you please explain?
Re: Overcharged this month
01-02-2019 12:58 PM
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Hi @Andrea2006
I am sorry to hear about the issues with your invoices.
I have had a look into this and responded to your ticket here
If you have any further questions feel free to get in touch.
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