Overcharged since renewing my contract in May

[#1]

I renewed my contract in May and I think that I have been overcharged since then - £34.98 rather than £24.98, before referral discount.

I talked to someone via the online chat quite a while ago and was told that the problem was known and I would get a refund, but so far nothing has happened.

Would someone be able to look at my account, please?

Thanks.

[#2]

Hi @StuS

Thanks for getting in touch and I am sorry that this is still ongoing.

I appreciate this is frustrating and assure you that this is being investigated and hope to have a resolution as quickly as possible. Once resolved a full refund will be generated for you.

I do apologise for any inconvenience caused, I have updated your account with a bit more info on the ticket here

[#3]

Hi Warwick,

Thanks for creating the ticket, but it looks like it was automatically closed due to inactivity.  Are you able to find out if anything is happening with it, please?

Thanks.

[#4]

Thanks for getting back to us @StuS

I've corrected the discounts manually for you and on your next bill they should be applied

Let us know if there's anything else we can help with

[#5]

Thanks very much, Matthew!

Do you know if/when/how any previous overpayments will be refunded?

[#6 · Accepted solution]

Thanks for getting back to @StuS

I've requested the refunds for you and you should receive an e-mail confirmation shortly.

The money should be in your account within 5 to 10 working days.

[#7]

Thanks!