Overcharged since renewing my contract in May
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- Re: Overcharged since renewing my contract in May
02-09-2019 2:07 PM
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I renewed my contract in May and I think that I have been overcharged since then - £34.98 rather than £24.98, before referral discount.
I talked to someone via the online chat quite a while ago and was told that the problem was known and I would get a refund, but so far nothing has happened.
Would someone be able to look at my account, please?
Thanks.
Fixed! Go to the fix.
Re: Overcharged since renewing my contract in May
02-09-2019 5:23 PM
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Hi @StuS
Thanks for getting in touch and I am sorry that this is still ongoing.
I appreciate this is frustrating and assure you that this is being investigated and hope to have a resolution as quickly as possible. Once resolved a full refund will be generated for you.
I do apologise for any inconvenience caused, I have updated your account with a bit more info on the ticket here
Re: Overcharged since renewing my contract in May
24-09-2019 10:07 PM
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Hi Warwick,
Thanks for creating the ticket, but it looks like it was automatically closed due to inactivity. Are you able to find out if anything is happening with it, please?
Thanks.
Re: Overcharged since renewing my contract in May
25-09-2019 10:12 AM
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Thanks for getting back to us @StuS
I've corrected the discounts manually for you and on your next bill they should be applied
Let us know if there's anything else we can help with
Re: Overcharged since renewing my contract in May
25-09-2019 4:08 PM
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Thanks very much, Matthew!
Do you know if/when/how any previous overpayments will be refunded?
25-09-2019 4:54 PM
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Thanks for getting back to @StuS
I've requested the refunds for you and you should receive an e-mail confirmation shortly.
The money should be in your account within 5 to 10 working days.
Re: Overcharged since renewing my contract in May
25-09-2019 9:40 PM
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Thanks!
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