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Overcharged since joining

wcboggs
Newbie
Posts: 2
Registered: a week ago

Overcharged since joining

Hello,
Since joining four months ago, no discount has been applied to my bills so I've been paying double. The team did open a question a couple of months ago but nothing has changed. Question 193048867. Can this please be rectified and refunded. I'm keeping up my side of the contract by paying so it would be nice if plusnet could do the same. Thanks
3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 1,590
Thanks: 263
Fixes: 55
Registered: ‎26-03-2018

Re: Overcharged since joining

Hi @wcboggs 

 

I've taken a look into this and provided a full reply on your account here 

 

Could you please reply to the ticket as you see fit and then give me a shout on here so that I can pick it up accordingly? 

 

Kind Regards, 

MoR

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
wcboggs
Newbie
Posts: 2
Registered: a week ago

Re: Overcharged since joining

Thanks for that. I have left a response on the open ticket. Happy to go with that.
Thanks
Plusnet Help Team
Plusnet Help Team
Posts: 1,590
Thanks: 263
Fixes: 55
Registered: ‎26-03-2018

Re: Overcharged since joining

Thanks for that @wcboggs 

 

I've sorted out the credit for you and placed the ticket on hold in my teams work pool until after your next invoice date to see if the discounts have stuck this time. 

 

All the best, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team