Overcharged since joining

[#1]

Hello,
Since joining four months ago, no discount has been applied to my bills so I've been paying double. The team did open a question a couple of months ago but nothing has changed. Question 193048867. Can this please be rectified and refunded. I'm keeping up my side of the contract by paying so it would be nice if plusnet could do the same. Thanks

[#2]

Hi @wcboggs 

I've taken a look into this and provided a full reply on your account here 

Could you please reply to the ticket as you see fit and then give me a shout on here so that I can pick it up accordingly? 

Kind Regards, 

MoR

[#3]

Thanks for that. I have left a response on the open ticket. Happy to go with that.
Thanks

[#4]

Thanks for that @wcboggs 

I've sorted out the credit for you and placed the ticket on hold in my teams work pool until after your next invoice date to see if the discounts have stuck this time. 

All the best, 

MoR