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Overcharged since May after renewing contract

Posts: 1
Registered: ‎22-10-2020

Overcharged since May after renewing contract

I renewed my contract in May and have been overcharged ever since. I've tried contacting Plusnet without success. Can anyone point me in the right direction? Thank you.

Posts: 1
Registered: ‎17-11-2012

Re: Overcharged since May after renewing contract

Much the same story here, my bills haven't been correct for a few months now.
Every month when the bill arrives I raise a ticket to ask for a refund and for my next bill to be charged at my contracted amount.
After about two weeks I receive an email with an apology, a credit against the next bill and an assurance that my discounts have now been correctly applied.
When the next bill arrives I do it all over again, a bit tedious perhaps but it saves holding on the phone for twenty minutes, it only takes a minute to copy and paste the same text in to a ticket once a month.

Good luck with your quest.

Open a ticket link (when logged in) -