Much the same story here, my bills haven't been correct for a few months now.
Every month when the bill arrives I raise a ticket to ask for a refund and for my next bill to be charged at my contracted amount.
After about two weeks I receive an email with an apology, a credit against the next bill and an assurance that my discounts have now been correctly applied.
When the next bill arrives I do it all over again, a bit tedious perhaps but it saves holding on the phone for twenty minutes, it only takes a minute to copy and paste the same text in to a ticket once a month.
Good luck with your quest.
Open a ticket link (when logged in) - https://www.plus.net/wizard/?p=wizard&page
