Overcharged since January

[#1]

Good morning,

I signed up to a new fibre deal in January 2019 and have noticed (belatedly admittedly) that I have been being charged £39.99 instead of the agreed £29.99. Any admin available who could look at this please?

The same happened to my father and seems to be a bit of a trend

[#2]

Hi @Ukratty75

Thanks for highlighting this.

I've raised a complaint ticket for you here which covers the next steps in terms of your billing.

Please let me know if there's anything else you need.

Best wishes

Dave

[#3]

Did I link that ticket, @Ukratty75?

It doesn't appear to have shown the link in my previous post.

Full link here just in case: https://www.plus.net/wizard/?p=view_question&id=194942845

Best wishes

Dave