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Overcharged on account

Posts: 13
Registered: ‎12-04-2011

Overcharged on account

I'm hoping a staff member will be able to sort this for me as online chat is unavailable.

On the 8th January I online chatted and we agreed a new contract price and refund for the previous months overcharge.

None of this has happened and I've been charged full price this month (4th Feb)

Can you sort this please?

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 65
Registered: ‎09-10-2018

Re: Overcharged on account

Hi @SimonDS, thank you for your post and for bringing this issue to our attention.


Having checked the bill, I can see that the discount has been applied and re-contract put through, although it does seem that human error has meant that the incorrect amount of discount was added.


I've also just process the refund back to your ongoing payment method and this should be with you within the next 3-5 working days.


As I can't post account specific information, I've also created a ticket on your account with more detail which can be accessed here.


Please don't hesitate to get back in touch should you need any further information, or assistance.