Overcharged on Unlimited Fibre again
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Overcharged on Unlimited Fibre again
30-03-2020 10:00 AM
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Hi
I have been overcharged again on my February and March bills.
My contract for Unlimited Fibre and Call Plan should be £15.99 per month. But I have been charged £15.99 for Unlimited Fibre and then the Call Plan at £8.00 per month.
This has been going since about September last year. I was told there is a billing problem but I am in the minority where it has not be resolved.
Tried ringing but their shut understandably.
Is it there anyone out there who can help?
kind regards
Re: Overcharged on Unlimited Fibre again
30-03-2020 10:04 AM
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I have just been overcharged on my bill ; the discounts that should be applied haven’t been , this is totally unacceptable and the fact I cannot speak to an advisor adds to the frustration of feeling like I have been ripped off by Plusnet. What’s the point of signing up to a fixed price plan when Plusnet can’t even get that right. Absolutely disgraceful
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