Overcharged for the 2nd month in a row.

[#1]

Hello everyone.

On August 16th 2017, I agreed to a new 24 month contract. The package is for £25 a month, fibre broadband & line rental inclusive. (written proof of this available)

On Steptember 21st, I received an advance notice of direct debit payment for £28.98. I immediately contacted plusnet and was promised the issue was resolved. (written proof of this available)

This morning (October 21st), I received an advance notice of direct debit payment for £30.00.

This is becoming ridiculous. I now have to waste my time again just to try to get them to charge me the correct amount each month.

Has anyone been through something similar? Any ideas? Suggestions?

[#2]

Hi there.

Apologies that you're being billed incorrectly. I can see you may have since contacted our support team and we've arranged to provide you with a refund as well as fix the discounts on your account so this shouldn't happen again.

Sorry for any inconvenience caused.

[#3]

Thanks for your reply.

Yes, looks like the issue has been resolved.

[#4]

That's good to hear!