04-06-2018 6:25 AM - edited 04-06-2018 1:36 PM
I am surprised to see that I had been charged £6.99 for postage and packaging of the free router I received over 2 months ago on my first invoice after I paid for the annual line rental saver.
Fixed! Go to the fix.
Thanks for getting in touch. I'm sorry to hear that you've had an unexpected router postage and packaging charge on your latest bill.
I've had a look into this for you. As my response contains some account specific information, I've added this to a ticket on your account which you can view here. I hope that this helps, please let us know if you have any questions.
| Emily D|
Plusnet Help Team