cancel
Showing results for 
Search instead for 
Did you mean: 

Overcharged following purchase of line rental saver

FIXED
Denzo
Dabbler
Posts: 14
Registered: 29-10-2013

Overcharged following purchase of line rental saver

  

I am surprised to see that I had been charged £6.99 for postage and packaging of the free router I received over 2 months ago on my first invoice after I paid for the annual line rental saver.

 

 

Thanks,

Denzo

2 REPLIES
Baldrick1
Seasoned Champion
Posts: 1,270
Thanks: 553
Fixes: 44
Registered: 30-06-2016

Re: Overcharged following purchase of line rental saver

The £6.99 one off delivery charge for the router has nothing to do with line rental saver or monthly charges.

Plusnet Help Team
Plusnet Help Team
Posts: 231
Thanks: 99
Fixes: 18
Registered: 26-03-2018

Re: Overcharged following purchase of line rental saver

Fix

Hi @Denzo,

 

Thanks for getting in touch. I'm sorry to hear that you've had an unexpected router postage and packaging charge on your latest bill.

 

I've had a look into this for you. As my response contains some account specific information, I've added this to a ticket on your account which you can view here. I hope that this helps, please let us know if you have any questions.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team