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Overcharged every month

Posts: 1
Registered: ‎03-05-2019

Overcharged every month

I am not happy, i recontracted in January and ever since i have been paying extra every month. I was offered my fibre extra, unlimited calls and line rental for £31 per month but i only get £4 discount on my unlimited calls. I am paying £20.99 for fibre extra but it should be £8.01. You have been taking an extra £12.98 every month since i recontracted. I want my bills sorted out.
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Overcharged every month

Hello @brandonb I am deeply sorry to hear about the invoices you have received from us recently, that has incorrectly charged you for the usage of your services.


I have responded to your query via a ticket. You can view this ticket by Clicking Here


Should you require any further assistance, please feel free to get back in touch with us.


Many thanks.

Posts: 634
Thanks: 209
Registered: ‎16-04-2007

Re: Overcharged every month

If you are not immediately refunded contact the Ombudsman Services and also contact BACS who ensure that the DD system is not being abused. IMO you and the system are being abused.

Whatever happens always remember "We will do you
.........................proud" say Pnet.