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Overcharged every month

andrewjdunbar
Dabbler
Posts: 17
Thanks: 1
Registered: ‎22-03-2019

Overcharged every month

Hi there. Just hoping someone at customer services can confirm and update.

Recently joined plusnet on a new user price of £27.99 a month for the first year however every bill so far has been charged at £40 per month with no calls.

Can someone verify? I still have the original email confirming the initial subscription price.

Thanks
2 REPLIES 2
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Plusnet Alumni (retired) Satss
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: Overcharged every month

Hi @andrewjdunbar, thanks for bringing this to our attention. I have looked into this for you and have updated you further via your account here

 

If you have any questions or concerns please feel free to let me know.

 

Anon
Pro
Posts: 634
Thanks: 211
Registered: ‎16-04-2007

Re: Overcharged every month

Their billing system is up the shoot. Many of us have not been billed for 9 months, others have been overcharged. Don't stand any nonsense if they don't refund the money immediately set up a formal complaint and when they are deadlocked go to Ombudsman services. You can also ask your bank to return the money, but Pnertwill penalise you. It's OK for them to overcharge, not OK for yoiu to get it basck.

Whatever happens always remember "We will do you
.........................proud" say Pnet.