Overcharged every month
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Overcharged every month
22-06-2019 12:59 PM
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Recently joined plusnet on a new user price of £27.99 a month for the first year however every bill so far has been charged at £40 per month with no calls.
Can someone verify? I still have the original email confirming the initial subscription price.
Thanks
Re: Overcharged every month
22-06-2019 4:47 PM
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Hi @andrewjdunbar, thanks for bringing this to our attention. I have looked into this for you and have updated you further via your account here
If you have any questions or concerns please feel free to let me know.
Re: Overcharged every month
23-06-2019 11:07 PM
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Their billing system is up the shoot. Many of us have not been billed for 9 months, others have been overcharged. Don't stand any nonsense if they don't refund the money immediately set up a formal complaint and when they are deadlocked go to Ombudsman services. You can also ask your bank to return the money, but Pnertwill penalise you. It's OK for them to overcharge, not OK for yoiu to get it basck.
.........................proud" say Pnet.
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