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Overcharged by a LOT

Newbie
Posts: 1
Registered: ‎24-07-2019

Overcharged by a LOT

So I have recently switched packages to an agreed payment of £26.98, there a few issues with getting the payments in on time but they were all paid. I have just checked my account and have been charged £71!! I have had no communicatiin beforehand to tell me I was going to be charged so much and I'm not sure if it is a mistake as I don't understand the bill. I haven't made any calls or done anythung differently and feel that I have been massively overcharged.
1 REPLY 1
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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Overcharged by a LOT

Hello @Sally7Orchard I am deeply sorry to hear you have been overcharged on your recent bill.

 

I have responded to your query via a ticket. You can view this ticket by Clicking Here

 

Should you require any further assistance, please feel free to get back in touch with us.

 

Many thanks.