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Overcharged and no voucher sent

Gerrywdean
Newbie
Posts: 3
Registered: ‎20-02-2024

Overcharged and no voucher sent

Last August I agreed on the phone that I would be charged 36.75 per month and be sent a £75 cashback card.

 

My account shows I am being charged £38 per month and I never recieved any email for a cashback card. What is the point of making these deals on the phone if they are not honoured....

4 REPLIES 4
ClaudiaG23
Plusnet Help Team
Plusnet Help Team
Posts: 343
Thanks: 145
Fixes: 23
Registered: ‎02-05-2023

Re: Overcharged and no voucher sent

Hi @Gerrywdean I've looked at the breakdown of your contract and the monthly price is around [Redacted] a month. You're being billed correctly. I'm not seeing anything on your account regarding the cashback, was this something that was agreed on the call, or was this an offer you saw online?

Moderator's note(s):

Information redacted by request.

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team
Gerrywdean
Newbie
Posts: 3
Registered: ‎20-02-2024

Re: Overcharged and no voucher sent

Hello,

 

This was agreed on the phone. I spoke to [CSA Removed] on 09/08/2023 who agreed £36.75 pm + £75 cashback card.

Moderator's note by Mike (Mav): CSA name(s) removed (to an area staff can see) as per Forum rules.
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,931
Thanks: 417
Fixes: 98
Registered: ‎22-01-2018

Re: Overcharged and no voucher sent

Hiya @Gerrywdean 

 

There was a price increase in March due to CPI and this will be the difference you are seeing. 

 

In regards to the reward card, I can look into this for you, can you PM me the number you called from.  

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
Gerrywdean
Newbie
Posts: 3
Registered: ‎20-02-2024

Re: Overcharged and no voucher sent

The contract was agreed in august last year. There has been no month of march between then and now. We have never been charged the agreed amount.