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Overcharged after new contract

Posts: 4
Registered: ‎28-04-2019

Overcharged after new contract

Hi I got a new contract few months ago and was told it would be £35.99 in total each month but I'm being charged £42.98 a month I did webchat a couple of months ago and they said it would be sorted but all that happen is that my 18 month contract renewed but and I.m still being charged £42.98 each month.




Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: Overcharged after new contract

Hi @JanetT

Thanks for getting in touch and I am sorry to hear that your invoices have not been correct since recontracting.

I have responded via a ticket on your account with further detail on your issue. You can view these details here

If you have any questions feel free to get in touch