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Overcharged EVERY month

Posts: 1
Registered: ‎20-04-2020

Overcharged EVERY month

Hi there,

I have been overcharged EVERY month since my renewal last year. I pay my line rental up front but the PNet billing system seems to not recognise this (or so that's what customer services tell me...).

I am fed up of having to call them every month to ask for a refund (to be honest, they do process this fairly quickly, but I shouldn't have to call them every time...).

Obviously, with Covid-19 playing havoc with a lot of businesses, I cannot get through on the phone, the online chat appears to be offline all the time and I can't find an email address to contact them either!

Anyone else having the same issues every month? Think I'll definitely be looking to move my custom elsewhere this year - but all providers seem to be in the same boat with service levels...any recommendations welcome!

Stay safe everyone 🙂😷

Plusnet Help Team
Plusnet Help Team
Posts: 221
Thanks: 51
Fixes: 22
Registered: ‎31-03-2020

Re: Overcharged EVERY month

Hi @Donna-doo-dah, I have looked into the account for you and sent an email.

If this post resolved your issue please click the 'This fixed my problem' button
 Plusnet Help Team