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Overcharged. Can’t get through to customer service

Posts: 1
Registered: ‎19-09-2018

Overcharged. Can’t get through to customer service

I checked online banking to see that plus net had charged me over £50 for broadband, when we pay by direct debit every month £20.99 for unlimited. Getting through to customer service is impossible, we have tried three times with wait times all over half an hour. We do have jobs and a busy life and have better things to do


On checking the email, it states “arrears” !  We pay by direct debit, a fixed amount every month. Online chat isn’t working. How on earth do we get our money back and quit Plusnet?  Been with it for years, but is now dreadful

Plusnet Help Team
Plusnet Help Team
Posts: 779
Thanks: 88
Fixes: 32
Registered: ‎06-08-2018

Re: Overcharged. Can’t get through to customer service

Hi @Mzg.


I'm really sorry for the poor experience you have had, I appreciate it should be better. Please accept our apologies for the inconvenience caused..


Please can you send your username in a private message so that I can look into this for you and respond back to you.



If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team