Overcharged After Renewal
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Overcharged After Renewal
19-06-2019 3:35 PM
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Hi,
My new bill came in today, and I have been overcharged again for my service.
Like several others i've seen on the forum, I have been overcharged over the last couple of months following renewal with a new deal. I have contacted Support about this after each incorrect billing (@PN Team - please see the support questions assigned to my account) and the problem is still persisting. Please can this issue be addressed, and can refunds be issued for the months that I have been overcharged?
Thanks
Re: Overcharged After Renewal
19-06-2019 4:07 PM
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Sorry to hear this @nipzy
I've actioned the necessary refunds which you should receive e-mail confirmation of in the next 2 hours and I've also readded the discounts which should resolve this going forward.
Apologies for any inconvenience caused
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