Overcharge on my phone Question 86941268

[#1]

Once again I have been overcharged on my phone bill.
Emailed customer service four days ago but as normal no reply.
Phoning is a waste of time unless you are prepared to hang on the phone to up to a hour on a good day
As for the advert stating excellent customer service that is a joke

[#2]

emailing just goes to a black hole
you need to raise a ticket here https://www.plus.net/wizard/?p=wizard&page=22236&wizard_id=38

[#3]

Hi Dommie,
I've escalated Ticket: 86941268 back to you with the list of your call charges for your last billing month. Hope this answers your query.