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Overbilling

pnacc
Hooked
Posts: 7
Thanks: 2
Registered: ‎07-09-2019

Overbilling

Hello,

I renewed to an 18-month contract starting 11/03/2020 at £26.99 a month but not sure my new contract was ever applied as I was still charged £27.99 for March and then £39.98 for April. The latest email says I will be charged £40.98 for May.

 

Would you be able to refund the difference and charge me the right amount going forward please?

2 REPLIES 2
WillF
Plusnet Help Team
Plusnet Help Team
Posts: 219
Thanks: 52
Fixes: 21
Registered: ‎31-03-2020

Re: Overbilling

Hi @pnacc, I've looked over the account for you and sent an email. Feel free to get back to us there. Thanks!

If this post resolved your issue please click the 'This fixed my problem' button
 Will
 Plusnet Help Team
pnacc
Hooked
Posts: 7
Thanks: 2
Registered: ‎07-09-2019

Re: Overbilling

This has now happened again, the Aug 17 bill is for £38.92 instead of the expected £26.99.

 

Would a member of staff please take a look?

Thanks!