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25-10-2018 3:54 PM
im still being charged Unlimited Fibre £15.99 when it should be £11.99 you took last months over charge of £4 off this months bill yet you charged me £15.99 AGAIN please can you sort this out asap
25-10-2018 5:31 PM
Hi there @Mackem1973,
I am sincerely sorry to see this has happened and is still ongoing, I will have created a ticket for you here.
