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Over payment yet AGAIN

Mackem1973
Grafter
Posts: 48
Thanks: 17
Registered: ‎20-07-2018

Over payment yet AGAIN

 im still being charged Unlimited Fibre £15.99  when it should be £11.99  you took last months over charge of £4 off this months bill yet you charged me  £15.99 AGAIN please can you sort this out asap

1 REPLY 1
Mads
Plusnet Help Team
Plusnet Help Team
Posts: 1,871
Thanks: 204
Fixes: 79
Registered: ‎06-08-2018

Re: Over payment yet AGAIN

Hi there @Mackem1973,

 

I am sincerely sorry to see this has happened and is still ongoing, I will have created a ticket for you here.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team