Over charging and no refund as yet!

[#1]

I am at my wits end and don't know where to go with this, in August and September I was charged twice for my line rental meaning I was over charged by ~£39. I immediately contacted Plusnet and they said they would refund me straight away, nothing happened. So I range again and they said again no problem we will refund you in 14 days. Nothing. So far I have rang 5 times and been contacted by the message system in my account many times all promising to sort out the problem. So far nothing. It has now been 5 months and I am still waiting. I am just short of contacting the police because I feel like I have been robbed. I have even requested a ADR code but no one will issue me one.

What do I do now?

[#2]

Hi @scottpateman

I am sorry to hear this.

I can see that our High Level Escalations team are looking in to this. I've let your case handler know that you've been in contact and they will be in touch with a progress update.

This is logged on your account, which you can view and respond to here.

If you have any further questions, please let us know!