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Over charged, was expecting a refund.

Community Veteran
Posts: 5,687
Thanks: 1,567
Fixes: 37
Registered: ‎16-10-2014

Over charged, was expecting a refund.

Just what the subject says really. When I placed my fibre order the operator fat fingered something resulting in my bill going up. I was told that this was a mistake and would be adjusted. Now I know I have to pay more for the fibre that's due tomorrow, so I don't know if you are waiting on that to happen before you action any refund.

2 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: Over charged, was expecting a refund.

Hey Mook.

I can see that someone was keeping their eye on it but I've actioned the refund for you now. It's on it's way back to your Direct Debit. It can take anywhere up to two weeks to arrive, though in my experience it's usually a little sooner than that.

Your order is still good to go today, but not complete. Let us know how you get on.

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
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Community Veteran
Posts: 5,687
Thanks: 1,567
Fixes: 37
Registered: ‎16-10-2014

Re: Over charged, was expecting a refund.

@MattyC - Thanks for that Matty. Just waiting for things to go live, and I'll let you know how things pan out Smiley