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Over charged twice 25th Aug

Posts: 1
Registered: ‎25-08-2018

Over charged twice 25th Aug

Hi so i have got the £27.99 package broadband and line rental. I dont make calls etc dont even have phone, due to being messed around im meant to have the broadband free for 3 months (currently on my second month) what brings it down to £18.99. After checking ive been charged £26.44p for first month with line rental £18.99 and broadband £7.45p   and now second month line £18.99 and internet £20.99p. 

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: Over charged twice 25th Aug

Hi Zenon,


Sorry to hear that the gesture of goodwill was not actioned on your account as promised.


I have looked into this and I can see that since this post you have contacted us and another agent has refunded you for the incorrect charges.


If you have any further issues please do not hesitate to get back in touch.


Kind Regards