Over charged on bill! Again!

[#1]

I have tried to call, not answering, no Web chat, I have yet again been over charged my account and right now I cannot believe this is happening money is tight I'm a key worker and the last thing I need is an unexpected bill, plus net please help!

[#2]

Good afternoon, I have checked your account and I have added a ticket to your account, you can view this by following this Link.

If you do have any questions please do not hesitate to contact me and I will be happy to help

Jo