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Over-billing query

Grenache
Newbie
Posts: 1
Registered: ‎17-04-2020

Over-billing query

Hello,

I renewed my contract a few months back and have not had an accurate bill since.  It looks like the agreed discount has not been applied.

I can't find any way of contacting Plusnet, and obviously the online help is not helpful.  Can this be sorted out?

1 REPLY 1
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,573
Thanks: 6,074
Fixes: 1,016
Registered: ‎21-04-2017

Re: Over-billing query

Thanks for getting in touch @Grenache I'm sorry to see your bill is wrong, I've sorted this for you now and I've added a reply onto a ticket with more detail you can view by going here: https://www.plus.net/wizard/?p=view_question&id=200917947

Let us know if there are further issues

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team