Over billed and no discount

[#1]

Hi, could a member of staff please have a look at ticket reference 200158484.

The problem....

In January I phoned regarding renewing my contract.. I asked about matching Talktalk’s £21.95 per month and I was offered a 18 month contract @ £23.98 per month for Fiber Extra and Line rental. I’ve just received this months bill and it’s for over £80 ???. 

looking at my bills it looks like I didn’t get billed for February and you have billed me for 2 months at FULL PRICE.... How come I didn’t get billed last month and how come my discount hasn’t been added to my account.

thanks for looking into this.

[#2]

HI @Nick1

Thank you for your query, sorry for the delay in responding.

Having reviewed the account and ticket in question, I can see that this matter has already been resolved.

Please do let us know if you have any further questions!