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Over billed and no discount

Posts: 4
Thanks: 1
Registered: ‎03-02-2012

Over billed and no discount

Hi, could a member of staff please have a look at ticket reference 200158484.


The problem....


In January I phoned regarding renewing my contract.. I asked about matching Talktalk’s £21.95 per month and I was offered a 18 month contract @ £23.98 per month for Fiber Extra and Line rental. I’ve just received this months bill and it’s for over £80 ???. 

looking at my bills it looks like I didn’t get billed for February and you have billed me for 2 months at FULL PRICE.... How come I didn’t get billed last month and how come my discount hasn’t been added to my account.


thanks for looking into this.

Posts: 204
Thanks: 11
Fixes: 11
Registered: ‎23-12-2019

Re: Over billed and no discount

HI @Nick1


Thank you for your query, sorry for the delay in responding.


Having reviewed the account and ticket in question, I can see that this matter has already been resolved.


Please do let us know if you have any further questions!

If this post resolved your issue please click the 'This fixed my problem' button
 Katie C
 Plusnet Help Team