Showing results for 
Search instead for 
Did you mean: 

Over Charged for Second Month in a Row

Posts: 1
Registered: ‎16-11-2018

Over Charged for Second Month in a Row

I'm being charge £7.50 per month instead of the £3.50 (paid up front for line rental etc) per month i should be charge i've spent 2 hours in total on the phone waiting and trying to clarify that i'm being overcharged (i've noticed there are a fair few threads about this).

After the last phone call this evning hopefully this will be resolved because i don't want to spend a hour each month waiting to get this resolved only for it not to be sorted out.

This is my second year with Plusnet and i've always found them to be helpful, i hope this continues.

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Over Charged for Second Month in a Row

Hello @JMR1138


I am sorry to hear you are being charged £7.50 per month for your broadband package and for the wait times in our call queue.


I have responded to your query via a ticket. You can view this by Clicking Here


Should you require any further assistance, please do get back in touch with us.


Best wishes.