Outgoing calls barred and website payment section down
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Outgoing calls barred and website payment section ...
Outgoing calls barred and website payment section down
02-04-2020 8:11 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I had a message from Plusnet yesterday that my outgoing calls have been stopped until I pay my bill. I have run up a larger bill than normal (exceeding my billing cap) because my dad is in hospital and I am having to make far more calls. Being stuck at home in lockdown is of course another big reason. I want to pay my bill in full now to enable me to use the house phone again, but I cannot get through to customer services (when I rang them yesterday during their revised opening hours) and the online payment facility is also not working. I can't even top up my billing cap to fix this issue as that link is not working either. I just keep getting the same error message.
So I am stuck without my house phone and can't even rectify it. My family live abroad and don't use internet calling, so I cannot use the mobile or laptop.
Any suggestions what I can do?
Thanks.
Re: Outgoing calls barred and website payment section down
02-04-2020 9:04 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moderators Note
This topic has been moved from Chat to My Account / Billing
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Outgoing calls barred and website payment section down
05-04-2020 2:15 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This topic has been escalated by one of the Superusers.
Reason for escalation: Request response
.
Project HappyChild website (free educational resources for kids and schools, plus directory of charities helping children) 1998 onwards
Re: Outgoing calls barred and website payment section down
06-04-2020 5:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello @Coco123,
I am sorry to hear of the issues you are experiencing and for any inconvenience this may have caused. Unfortunately there is a back-end system issue that is preventing us from taking a payment or adjusting the credit limit.
It is something we are working to resolve, however you will need to wait for you bill to generate and the credit limit refresh.
Once again I am sincerely sorry for any inconvenience caused.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Outgoing calls barred and website payment section ...