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Outgoing calls barred and website payment section down

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Newbie
Posts: 1
Registered: ‎02-04-2020

Outgoing calls barred and website payment section down

I had a message from Plusnet yesterday that my outgoing calls have been stopped until I pay my bill. I have run up a larger bill than normal (exceeding my billing cap) because my dad is in hospital and I am having to make far more calls. Being stuck at home in lockdown is of course another big reason. I want to pay my bill in full now to enable me to use the house phone again, but I cannot get through to customer services (when I rang them yesterday during their revised opening hours) and the online payment facility is also not working. I can't even top up my billing cap to fix this issue as that link is not working either. I just keep getting the same error message. 

 

So I am stuck without my house phone and can't even rectify it. My family live abroad and don't use internet calling, so I cannot use the mobile or laptop. 

 

Any suggestions what I can do?

 

Thanks. 

3 REPLIES 3
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Moderator
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Re: Outgoing calls barred and website payment section down


Moderators Note


This topic has been moved from Chat to My Account / Billing

Customer / Moderator
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If it fixed it click 'This fixed my problem'
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Superuser
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Registered: ‎05-04-2007

Re: Outgoing calls barred and website payment section down

@Coco123 

This topic has been escalated by one of the Superusers.

Reason for escalation:  Request response


 .

Penny Rollo * Force 9 from 17/02/98 * PlusNet from 2000 onwards
Project HappyChild - free maths worksheets, free French-English
worksheets and 12 other languages
personal site www.pennymidasrollo.plus.com
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Plusnet Help Team
Plusnet Help Team
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Registered: ‎22-01-2018

Re: Outgoing calls barred and website payment section down

Hello @Coco123,

 

I am sorry to hear of the issues you are experiencing and for any inconvenience this may have caused. Unfortunately there is a back-end system issue that is preventing us from taking a payment or adjusting the credit limit.

 

It is something we are working to resolve, however you will need to wait for you bill to generate and the credit limit refresh.

 

Once again I am sincerely sorry for any inconvenience caused.

 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team