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Outdated Card and Overdue Payment Errors

wa123
Newbie
Posts: 1
Registered: ‎27-02-2020

Outdated Card and Overdue Payment Errors

The card that was on my Plusnet account expired this month, so I updated it to my new card but it appears to have come through as a Delta card and not a Visa card. I've received an email saying that payment is overdue and clicked the link to resolve it but I just get an error every time. If I then try going to the portal I get a message about the overdue payment and when I click the link there I get the message: "Sorry, there has been a technical fault that has meant we have been unable to process your payment".

I was hoping to sort this with email support / live chat but that doesn't seem to be an option.

Any help to resolve this as soon as possible would be greatly appreciated.

1 REPLY 1
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,203
Thanks: 467
Fixes: 128
Registered: ‎27-04-2007

Re: Outdated Card and Overdue Payment Errors

Hi there and sorry to see this, I don't think us having the wrong card type listed would cause an issue. 

 

I can give you a call to try taking payment that way if you like?

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team