Out of the blue email about upload speed being downgraded
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Out of the blue email about upload speed being downgraded
30-08-2013 8:52 AM
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The order we placed to change your upload speed has completed.
Your upload speed is now 2Mbit/s.
Plusnet Customer Support
http://www.plus.net/
Email ref: E0568
--
Plusnet plc
Registered Office: The Balance, 2 Pinfold Street, Sheffield, S1 2GU Registered in England no: 3279013
I've no idea what it's about as I'd definitely wouldn't want to downgrade my service.
What on earth is going on?
Re: Out of the blue email about upload speed being downgraded
30-08-2013 10:33 AM
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What appears to have happened is that some <unflattering description censored> has moved you to a 40/2 product from a 40/10 or 80/20 product
I am not sure this is the correct place for the post but it will be sorted anyway
Re: Out of the blue email about upload speed being downgraded
30-08-2013 11:34 AM
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I'm currently on the unlimited fibre package, so it's a big step down in terms of upload speeds.
Re: Out of the blue email about upload speed being downgraded
30-08-2013 1:27 PM
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We've a problem raised on this(76601) that has caused some account to have this modify order placed.
I've now placed a modify order to move you back to 80/20 which will complete on Monday.
Apologies for the inconvenience.
Re: Out of the blue email about upload speed being downgraded
30-08-2013 2:03 PM
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Thank you very much.
Re: Out of the blue email about upload speed being downgraded
31-08-2013 5:04 PM
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I have had the same problem with the modifed orders. recieved my email yesterday morning. Email Ref : E0568
Re: Out of the blue email about upload speed being downgraded
02-09-2013 9:48 AM
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Just placed a modify to change it back for you, really sorry about that. It'll complete tomorrow for you.
Re: Out of the blue email about upload speed being downgraded
21-09-2013 6:36 AM
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I have fibre unlimited package and I got this email with downgraded upload speed:
The order we placed to change your upload speed has completed.
Your upload speed is now 2Mbit/s.
Plusnet Customer Support
http://www.plus.net/
Email ref: E0568
--
Plusnet plc
Registered Office: The Balance, 2 Pinfold Street, Sheffield, S1 2GU
Registered in England no: 3279013
Re: Out of the blue email about upload speed being downgraded
21-09-2013 3:57 PM
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You could give the CSC a ring, though if you wait until Monday the Digital Care Team staff should be around to place an order to restore you to the proper product.
Re: Out of the blue email about upload speed being downgraded
23-09-2013 9:28 AM
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Really sorry about that, I can see you've called up and an order has been placed to correct the speed for you. That'll complete tomorrow, hope it sorts everything out - please let us know.
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- Re: Out of the blue email about upload speed being...