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Out of contract

colbrad
Grafter
Posts: 67
Thanks: 4
Registered: ‎17-12-2009

Out of contract

Hi,
long time Freenetname>Madasafish>Plusnet customer here.
I am out of contract and interested in renewing but there are some strange messages lurking within my account preventing me from seeing my options...

"! An error has occurred
You cannot make any changes to your account while there is a phone order in progress."


and another that says...

"Script User - Automated Script Pool
7:28pm, Friday 26 Jul 2019
Summer Your Way"


Any suggestions what this all means?

2 REPLIES 2
dvorak
Moderator
Moderator
Posts: 28,616
Thanks: 6,350
Fixes: 1,461
Registered: ‎11-01-2008

Re: Out of contract

You're probably best off calling customer options to get the best deal.

 

Details for Customer options team are on this page https://www.plus.net/help/my-account/thinking-of-leaving/
0800 013 2632

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,050
Thanks: 9,697
Fixes: 1,529
Registered: ‎21-04-2017

Re: Out of contract

Afternoon @colbrad Apologies for the delayed response, I've sorted both issues for you now. 

Let me know if you need any further assistance.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet