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Out of contract pricing.

SDH74
Newbie
Posts: 4
Registered: ‎10-03-2017

Out of contract pricing.

Hi all, I believe my 18 month Unlimited fibre extra contract ended last month. My current billing price has been £39.98 a month (£20.99 for the fibre and £18.99 for the line). Whilst browsing the Plusnet site I found this :

 

Plus.PNG

 

I have verified that I live in a low cost area, and I did change my product by upgrading to fibre in October 2017. I'm still being charged £39.98.

Plus2.PNG

I fully expected my bills to come down to £20.99 per month as indicated in table 5 above.

 

Am I missing something blindingly obvious?

Regards.

Simon.

 

2 REPLIES 2
pjmarsh
Superuser
Superuser
Posts: 3,629
Thanks: 1,297
Fixes: 14
Registered: ‎06-04-2007

Re: Out of contract pricing.

The £20.99 price is for Broadband (if you have line rental with Plusnet).  The Line rental is £18.99 which is were your £39.98 comes from.  If I were you, I'd contact COT on 0800 013 2632 and negotiate a new contract.  They can usually do a good deal.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 108
Fixes: 60
Registered: ‎02-05-2017

Re: Out of contract pricing.

Hi @SDH74, as mentioned by @pjmarsh the £20.99 is for broadband. If you contact our Customer Options Team they'll certainly look into what packages and deals they can offer. They can be contacted on 0800 013 2632 and are available:

08:00 - 20:00 Monday to Friday
09:00 - 19:00 Saturday
09:00 - 18:00 Sundays

 

Regards

 

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team