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Out of contract.....options?

Rippong
Grafter
Posts: 38
Registered: 23-12-2013

Out of contract.....options?

Hi!
How time rockets by when you're having fun.
Anyhow, looks like I'm out of contract now (18month fibre) and I wondered what other people had done?
Are there retention offers, what are people paying? Is it a whole new 18 month contract or 12 months?
Had a fantastic service during the time, backed up with excellent customer service, so I have ZERO intention of leaving.
Cheers,
Glen
4 REPLIES
Community Veteran
Posts: 1,894
Thanks: 3
Registered: 20-10-2012

Re: Out of contract.....options?

I got £4 a month off for taking out another 2 year contract!  Cheesy
Didn't have to 'threaten' to leave, just asked them what they could do!
Geoff,
York.
Rippong
Grafter
Posts: 38
Registered: 23-12-2013

Re: Out of contract.....options?

Two years is a bit of a stretch!
Is that 4 quid off, plus what you save on LRS or total?Huh
The first contract was only 18 months.......!
I'll give them a ring tomorrow and see what's occurin'
Crazy
Superuser
Superuser
Posts: 2,763
Thanks: 470
Fixes: 5
Registered: 06-04-2007

Re: Out of contract.....options?

Likewise.  I gave the Customer Options Team a call (there is a specific number for them) saying that I was out of contract and fibre had just become available to order and asked what they could do for me.  I was armed with the current "new customer" deals that were available at the time, but didn't need to mention them.  I was very please with what they offered me for contracting for another 2 years.
Phil
Edit: I was already on LRS so whatever discount I got was on top of that.
Community Veteran
Posts: 1,894
Thanks: 3
Registered: 20-10-2012

Re: Out of contract.....options?

Quote from: Rippong
Two years is a bit of a stretch!
Is that 4 quid off, plus what you save on LRS or total?Huh


That was £4 off Fibre!  Smiley
I already pay line rental annually!
Geoff,
York.