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Out of contract.....options?
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Out of contract.....options?
04-06-2015 3:03 PM
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Hi!
How time rockets by when you're having fun.
Anyhow, looks like I'm out of contract now (18month fibre) and I wondered what other people had done?
Are there retention offers, what are people paying? Is it a whole new 18 month contract or 12 months?
Had a fantastic service during the time, backed up with excellent customer service, so I have ZERO intention of leaving.
Cheers,
Glen
How time rockets by when you're having fun.
Anyhow, looks like I'm out of contract now (18month fibre) and I wondered what other people had done?
Are there retention offers, what are people paying? Is it a whole new 18 month contract or 12 months?
Had a fantastic service during the time, backed up with excellent customer service, so I have ZERO intention of leaving.
Cheers,
Glen
Message 1 of 5
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Re: Out of contract.....options?
04-06-2015 3:13 PM
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I got £4 a month off for taking out another 2 year contract!
Didn't have to 'threaten' to leave, just asked them what they could do!
Didn't have to 'threaten' to leave, just asked them what they could do!
Geoff,
York.
York.
Message 2 of 5
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Re: Out of contract.....options?
04-06-2015 3:57 PM
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Two years is a bit of a stretch!
Is that 4 quid off, plus what you save on LRS or total?
The first contract was only 18 months.......!
I'll give them a ring tomorrow and see what's occurin'
Is that 4 quid off, plus what you save on LRS or total?
The first contract was only 18 months.......!
I'll give them a ring tomorrow and see what's occurin'
Message 3 of 5
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Re: Out of contract.....options?
04-06-2015 3:58 PM
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Likewise. I gave the Customer Options Team a call (there is a specific number for them) saying that I was out of contract and fibre had just become available to order and asked what they could do for me. I was armed with the current "new customer" deals that were available at the time, but didn't need to mention them. I was very please with what they offered me for contracting for another 2 years.
Phil
Edit: I was already on LRS so whatever discount I got was on top of that.
Phil
Edit: I was already on LRS so whatever discount I got was on top of that.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: Out of contract.....options?
04-06-2015 6:03 PM
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Quote from: Rippong Two years is a bit of a stretch!
Is that 4 quid off, plus what you save on LRS or total?
That was £4 off Fibre!
I already pay line rental annually!
Geoff,
York.
York.
Message 5 of 5
(464 Views)
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