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Order 'stuck'?

Sclarke
Newbie
Posts: 2
Registered: 17-06-2014

Order 'stuck'?

Hi,
Today is supposed to be our activation day but looking at the order tracker, its still stuck on 'checking your line'?
is there a problem?
on the 10th, I got an email saying:-
'Your broadband order is now being processed.
Your service is due to go live on 17/06/2014. Your order could complete any time on this date, up to midnight.'
I'm just hoping the online tracker isn't working right and our line is still due to activate at some point today.
3 REPLIES
Acassim
Grafter
Posts: 1,075
Thanks: 1
Registered: 11-06-2007

Re: Order 'stuck'?

Hi Sclarke,
It looks like we hadn't had the confirmation back that the order had completed so this hadn't been activated. As I have checked the order system I can see that the work has been completed and your broadband is now active. As such I have now activated your account and you should be able to set up your router and get connected!

Thanks,
Adam C
Sclarke
Newbie
Posts: 2
Registered: 17-06-2014

Re: Order 'stuck'?

I got the email about half an hour after I posted this. haha
Thanks very much!
Acassim
Grafter
Posts: 1,075
Thanks: 1
Registered: 11-06-2007

Re: Order 'stuck'?

Good stuff!
Glad to see you're up and running  Wink