Order stalled?
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Order stalled?
04-08-2011 3:34 PM
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On tuesday I ordered plusnet fibre as im fed up with my talktalk adsl connection. Everything seemed to have gone through fine except on the order status it seems to be stuck at "Checking your details" ?
Also I need to organise for someone to be at home when the hardware gets delivered.. this too seems to be stuck at 'Hardware dispatch pending'
The tracker doesnt seem to be providing much information nor does it give a delivery date for the hardware (my main concern)...
Any advice from plusnet staff would be greatly appreciated, thanks!
Re: Order stalled?
04-08-2011 5:01 PM
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First we need to book an engineer visit for the install date, if you log in to http://contactus.plus.net you'll be able to see the ticket with the dates on and advise which would be best. As soon as that's booked and we know what the install date will be we'll arrange for the hardware to be shipped out to you.
Re: Order stalled?
04-08-2011 6:23 PM
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Re: Order stalled?
05-08-2011 9:59 AM
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Re: Order stalled?
05-08-2011 12:23 PM
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Re: Order stalled?
08-08-2011 12:24 PM
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Re: Order stalled?
08-08-2011 3:57 PM
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Re: Order stalled?
08-08-2011 4:05 PM
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That's correct, I can see that your order is placed and your installation date is scheduled for 22/08/11. Please let us know if you need us to make any amendments.
Re: Order stalled?
09-08-2011 3:58 PM
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Re: Order stalled?
09-08-2011 4:05 PM
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Take your modem and run !
I know the date is quite a way away, but id guess thats down to BTo being busy doing many installs -- id recommend having the new netgear set up and ready to go, so you can plug in and be ready whilst the engineer is trying to get on his way
Quote and to get back to you guys to get that fixed?
Regards
Re: Order stalled?
10-08-2011 12:02 PM
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Quote from: GJenkins She was able to confirm a cabinet with 200 yards of my house and to get back to you guys to get that fixed?
I'm not sure if you mean Talktalk will get back to us, or that you should let us know in order that we can sort it? Either way you should already be having the service installed to the green box your line is already connected to. As Matt2k34 says above it's likely their retentions department asking if they can cancel the order we've placed in order to keep your custom - they can cancel the order if you tell them that's what you want (hopefully you didn't )
Re: Order stalled?
13-08-2011 5:08 PM
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Re: Order stalled?
14-08-2011 6:09 PM
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Quote she suggested that I ask you guys about fixing the lack of speed?
That will be over after the engineer visit?
TalkTalk will say absolutely any old crap to get you to stay, sign you up for 18 months and then do nothing
Good luck on the install !
Regards
Re: Order stalled?
22-08-2011 6:59 PM
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Re: Order stalled?
22-08-2011 7:38 PM
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you going over wireless, or is it still ramping up?? (or are you very far away from the cab?)
Regards
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