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Order in progress error - can't renew or change

Robpurcell
Newbie
Posts: 3
Registered: ‎03-01-2019

Order in progress error - can't renew or change

When logging in to my account, I get a message

 

An error has occurred

You can't change your products at the moment, you have an order which is currently being processed.

 

I don't have an order in progress, my fixed deal has just ended and I'd like to renew it. This looks to be a common problem, from the number of similar messages on this forum.

Could you please clear the error off my account so I can renew, please?

 

Thanks,

Rob

3 REPLIES 3
Robpurcell
Newbie
Posts: 3
Registered: ‎03-01-2019

Re: Order in progress error - can't renew or change

*bump*
Is there anybody there! WooOOOOoo

Seriously, anybody who can help here?
tinytaco
Plusnet Help Team
Plusnet Help Team
Posts: 457
Thanks: 63
Fixes: 29
Registered: ‎30-03-2020

Re: Order in progress error - can't renew or change

Hi there Rob Smiley

 

Please do not 'bump' as it is against the rules of the Forum, I've amended your account for you now Smiley

 

Have a lovely day.

 Noor
 Plusnet Help Team
tbgb1
Newbie
Posts: 3
Registered: ‎10-08-2020

Re: Order in progress error - can't renew or change

Hi, I have this problem while hoping to extend contract. Customer service line continually busy. I shall consider moving to another provider if it is not resolved fast.