Order in progress error - can't renew or change

[#1]

When logging in to my account, I get a message

An error has occurred

You can't change your products at the moment, you have an order which is currently being processed.

I don't have an order in progress, my fixed deal has just ended and I'd like to renew it. This looks to be a common problem, from the number of similar messages on this forum.

Could you please clear the error off my account so I can renew, please?

Thanks,

Rob

[#2]

*bump*
Is there anybody there! WooOOOOoo

Seriously, anybody who can help here?

[#3]

Hi there Rob

Please do not 'bump' as it is against the rules of the Forum, I've amended your account for you now

Have a lovely day.

[#4 · Accepted solution]

Hi, I have this problem while hoping to extend contract. Customer service line continually busy. I shall consider moving to another provider if it is not resolved fast.