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Order Tracking
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Order Tracking
15-09-2014 10:43 AM
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Hi,
I'd ordered a phone+broadband package on 15/Aug. It has not been provisioned yet (for reasons I'm already aware of) but I know plusnet is progressing on setting it up.
My query is regarding the contract. I paid for a full years line rental upfront. When would the the contract for that start - the day I got my phone or the day I ordered it? In essence, would I end up paying line rental and charges for the period I did not have the service? Similarly, when would my 12 month contract end?
I haven't yet recieved any letters from plusnet yet and I can't find any details about this in the member login area.
Thanks,
I'd ordered a phone+broadband package on 15/Aug. It has not been provisioned yet (for reasons I'm already aware of) but I know plusnet is progressing on setting it up.
My query is regarding the contract. I paid for a full years line rental upfront. When would the the contract for that start - the day I got my phone or the day I ordered it? In essence, would I end up paying line rental and charges for the period I did not have the service? Similarly, when would my 12 month contract end?
I haven't yet recieved any letters from plusnet yet and I can't find any details about this in the member login area.
Thanks,
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Re: Order Tracking
15-09-2014 2:49 PM
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Hi kcher,
Welcome to the forums.
The contract will start on the day that your broadband service activates. So your first bill will not be received until a month after you have been receiving broadband.
Your phone service is already active, so you will be charged a proportionate 'pro rata' fee dependent on the time difference between that and the broadband.
Thanks,
Matty
Welcome to the forums.
The contract will start on the day that your broadband service activates. So your first bill will not be received until a month after you have been receiving broadband.
Your phone service is already active, so you will be charged a proportionate 'pro rata' fee dependent on the time difference between that and the broadband.
Thanks,
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
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