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Order Status
01-11-2015 11:08 AM
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Hi there,
I was just wondering if I could get an update on the status of my fibre order. I ordered a week ago and still haven't had anymore communication beyond the initial confirmation from Plusnet. Order no - BP02884483
EDIT: Also, when I look at the "Order Tracker" it has an exclamation mark on the "Checking your line" stage showing the message - "We've found a potential problem on your telephone line. We'll look into this and will be in contact with you shortly." I mainly just wanted to make sure that everything was on schedule and confirmed to be happening on 11/10/2015.
Thanks,
I was just wondering if I could get an update on the status of my fibre order. I ordered a week ago and still haven't had anymore communication beyond the initial confirmation from Plusnet. Order no - BP02884483
EDIT: Also, when I look at the "Order Tracker" it has an exclamation mark on the "Checking your line" stage showing the message - "We've found a potential problem on your telephone line. We'll look into this and will be in contact with you shortly." I mainly just wanted to make sure that everything was on schedule and confirmed to be happening on 11/10/2015.
Thanks,
Message 1 of 5
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Re: Order Status
02-11-2015 10:36 AM
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Hi there,
Unfortunately the order won't be going ahead for the 11th, there was a problem placing the orders which is why that message appeared. I've re-placed the orders but unfortunately the earliest these can be placed for is the 18th Nov.
Unfortunately the order won't be going ahead for the 11th, there was a problem placing the orders which is why that message appeared. I've re-placed the orders but unfortunately the earliest these can be placed for is the 18th Nov.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 2 of 5
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Re: Order Status
02-11-2015 1:13 PM
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Hi Chris,
Thanks for the update, any particular reason why there was a problem placing the order or just bad luck?
Also, just to confirm, that means the BT engineer visit is now scheduled for 18/11/2015?
Thanks,
Thanks for the update, any particular reason why there was a problem placing the order or just bad luck?
Also, just to confirm, that means the BT engineer visit is now scheduled for 18/11/2015?
Thanks,
Message 3 of 5
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Re: Order Status
05-11-2015 8:47 AM
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Hi there,
I'd still really appreciate a confirmation as to whether a BT engineer is definitely coming over on the 18th Nov 2015 AM. I had booked a day off work to be in on the 11th and really can't afford to book another one this month if the visit on the 18th doesn't go through. I'd also appreciate a more comprehensive answer as to what caused the issue with my order if possible. Looking at other forum posts in this area, it appears as though many people have had issues with their order recently.
Thanks,
Eleanor
I'd still really appreciate a confirmation as to whether a BT engineer is definitely coming over on the 18th Nov 2015 AM. I had booked a day off work to be in on the 11th and really can't afford to book another one this month if the visit on the 18th doesn't go through. I'd also appreciate a more comprehensive answer as to what caused the issue with my order if possible. Looking at other forum posts in this area, it appears as though many people have had issues with their order recently.
Thanks,
Eleanor
Message 4 of 5
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Re: Order Status
05-11-2015 11:56 AM
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Message 5 of 5
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